Front Desk Agent | Beirut

Beirut
On demand
Posted on June 11, 2019 - 3 months ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Salary
Unspecified
Gender
Both
Employee
Full-Time Employee
Description

Front Desk Agent | Beirut

Department Front Office
Location Ain Saadeh - Lebanon Operation – Onsite
Job Title Front Desk Agent

Reports To
Reservation Manager
Supervised By
Reservation Manager

GENERAL DESCRIPTION OF ROLE

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.



SCOPE, RESPONSIBILITIES & KEY TASKS
• Welcome and greet guests

• Answer and direct incoming calls

• Inform guests of hotel rates and services

• Make and confirm reservations for guests

• Ensure proper room allocation

• Register and check guests in

• Confirm relevant guest information

• Verify guest's payment method

• Verify and imprint credit cards for authorization

• Issue room keys and direct guests to their rooms

• Maintain clear and accurate records of guest room bookings

• Compute all guest billings, accurately post charges to guest rooms and house accounts

• Receive and transmit messages for guests

• Retrieve mail, packages and documents such as faxes for guests

• Listen and respond to guest queries and requests both in-person and by phone

• Provide accurate information about local attractions and services

• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

• Complete and maintain any incident reports, daily activity reports or other reports requested by management

• Manage conference room bookings and scheduling

• Close guest accounts and check guests out

• Review accounts and charges with guests during the check-out process

• Process accurate payment of guest accounts


• Inform housekeeping when rooms have been vacated and are ready for cleaning

• Monitor visitors to the hotel

• Enforce rules and policies of the hotel

• Maintain a neat and orderly front desk and reception area

GENERAL PREREQUISITES
• High school diploma or equivalent

• Guest/customer relations experience, preferably in a hospitality environment

• Strong working knowledge of relevant computer software including MS Office and booking and payment systems

• Numeracy skills

• Administrative skills

• Customer service orientation

• Attention to detail and accuracy

• Planning and organizing

• Ability to multitask and prioritize

• Professional appearance and attitude

• Effective verbal and written communication skills in English

• Ability to handle stress and stay calm under pressure

• Conflict resolution skills

• Decision making and judgment skills

• Team work

• Flexible regarding work schedules

• Ability to respond appropriately to diverse customers and guests

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