Executive Housekeeper | Beirut

Beirut
On demand
Posted on June 11, 2019 - 2 months ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Salary
Unspecified
Gender
Both
Employee
Full-Time Employee
Description

Executive Housekeeper | Beirut

Department Housekeeping
Location Ain Saadeh - Lebanon Operation – Onsite

Job Title Executive Housekeeper
Reports To General Manager Supervised By General Manager


GENERAL DESCRIPTION OF ROLE

Working in close partnership with other department heads, the Executive Housekeeper will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel.

He / She will ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.

The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.



SCOPE, RESPONSIBILITIES & KEY TASKS

• Monitor and evaluate all housekeeping/laundry department daily activities

• Establish and review departmental standards, guidelines and objectives.



• Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization.



• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.



• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.



• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.



• Intervene, assist and document instances of guest or employee incidents.



• Approve and process vendor invoices and perform other accounting-related functions as necessary.



• Maintain the integrity of the hotel’s compliance with the company’s safety and security programs.



• Ensure adherence to all company and brand policies, practices, procedures and guidelines.



• Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens.




Department Housekeeping
Location Beirut - Lebanon Operation – Onsite

Job Title Executive Housekeeper
Reports To General Manager Supervised By General Manager

• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.



• Work with GM in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.



• Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.



• Support effective Energy Management programs as directed.



• Anticipate and follow through on guests’ service needs.



• Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.



• Perform other duties as needed and as directed by General Manager.




GENERAL PREREQUISITES

• A minimum of 3 years’ previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.



• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.



• Proficiency in Microsoft Office programs.



• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.



• Exceptional service orientation, with keen ability to focus and deliver on guest needs.



• Reliable and responsible character, with exceptional follow up and attention to detail.



• Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.



• Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.



• Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.



• Must be able to move, lift, carry, push, pull, and place objects without assistance.




• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.



• Must be able to stand, sit, or walk for an extended period of time

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