Restaurant Digital Support | Beirut

Beirut
On demand
Posted on May 4, 2021 - 13 days ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Function
Waiting & Restaurant Management
Employment
Full-time
Description

Restaurant Digital Support | Beirut

1.

About 38 Management:
• We are a hospitality consultants and Digital solutions providers.


• We help our clients create, revamp or scale up their business.


• We help our clients go digital by providing them with the latest digital solutions and the most up to date customer support team

2.

Requirements:
• Excellent and clear English communication skills
• Strong analytical and troubleshooting skills
• Knowledge of customer service principles and practices
• Proven customer support experience
• Excellent written and verbal communication skills
• Attention to detail and accuracy
• Hospitality & restaurant experience is a must not less than 3 years supervisory level
• IT knowledge and experience is a plus

3.

Job Description
• Respond to customer support tickets via online ticketing system in English or Arabic
• Escalate new cases and propose updates
• Escalate cases requiring other stakeholders including Product Development, Operations, or other departments
• Follow-up complicated customer calls where required.


• Handling and resolving customer complaints regarding product sales to customer service problems.


• Train new clients in onboarding and insure all the right information is cascaded to the client and team to launch their digital solution
• Research required information using available resources.


• Identifying, escalating priority issues and reporting to the high-level management.


• Document all cases in the customer support system and support in the production of weekly and monthly reports on customer support activity
• Making recommendations for products or services that may better suit client needs

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