IT Support | Beirut

Beirut
On demand
Posted on May 10, 2022 - 16 days ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Function
Computing & IT
Employment
Full-time
Description

IT Support | Beirut

a- File incoming help requests from end users in a courteous manner (using the department’s applications).


b- Prioritize and schedule problems.

Escalate problems (when required) to the IT manager.


c- Update Software, drivers and frequently asked questions resources on the Internet continuously.


d- Identify and learn appropriate software and hardware used and supported by the clients.


e- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.


f- Test the fixes to ensure problem has been adequately resolved.


g- Propose help sheets and knowledge base articles for end users (especially if many users experienced the same problem).


h- Install, maintain, and test the desktops and peripheral equipment (such as printers, cartridges and refills).


i- Install software and operating systems and configure computers (while maintaining licensing requirements).


j- Assist in asset tracking and make sure that asset registrar is always up to date.


k- Create user accounts for new users while maintaining password security requirements for all the required systems (email system, Active directory etc.

)
l- Participate in backing up the systems in liaison with the IT manager.


m- Perform system and software updates.


n- Check with the IT manager before unusual initiatives.


o- Perform other duties as directed by the department’s manager.


p- Apply and maintain the SOE (standard operating environment) for new employees.


q- Troubleshoot networking problems for desktops, servers and switches.


r- Create and maintain new user accounts on the Active Directory server and maintain Organizational Unit (OU) consistency on that server.


s- Actively apply security policy within the clients’ environment by declining users’ requests that violate that policy.


t- Research and resolve problems.

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