IT Support | Beirut

On demand
Posted on May 10, 2022 - 16 days ago - Beirut
On demand
Computing & IT

IT Support | Beirut

a- File incoming help requests from end users in a courteous manner (using the department’s applications).

b- Prioritize and schedule problems.

Escalate problems (when required) to the IT manager.

c- Update Software, drivers and frequently asked questions resources on the Internet continuously.

d- Identify and learn appropriate software and hardware used and supported by the clients.

e- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

f- Test the fixes to ensure problem has been adequately resolved.

g- Propose help sheets and knowledge base articles for end users (especially if many users experienced the same problem).

h- Install, maintain, and test the desktops and peripheral equipment (such as printers, cartridges and refills).

i- Install software and operating systems and configure computers (while maintaining licensing requirements).

j- Assist in asset tracking and make sure that asset registrar is always up to date.

k- Create user accounts for new users while maintaining password security requirements for all the required systems (email system, Active directory etc.

l- Participate in backing up the systems in liaison with the IT manager.

m- Perform system and software updates.

n- Check with the IT manager before unusual initiatives.

o- Perform other duties as directed by the department’s manager.

p- Apply and maintain the SOE (standard operating environment) for new employees.

q- Troubleshoot networking problems for desktops, servers and switches.

r- Create and maintain new user accounts on the Active Directory server and maintain Organizational Unit (OU) consistency on that server.

s- Actively apply security policy within the clients’ environment by declining users’ requests that violate that policy.

t- Research and resolve problems.

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