After Sales Maintenance & Technician Agent | Beirut

On demand
Posted on May 10, 2022 - 15 days ago - Beirut
On demand

After Sales Maintenance & Technician Agent | Beirut

Department: Maintenance department
Essential Duties and Responsibilities include the following :
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products.

They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.

• Processes and principles related to the customer, client, service user and to personal services;
• The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

• Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Handle customer expectations in a professional manner, anticipating and addressing their needs and desires.

Provide flexible customer service to ensure customer satisfaction and loyalty.

• Coordinates a prompt, efficient and timely flow of paperwork.

• Prepare daily report and submit to superiors
• Other duties as assigned.

Knowledge in the offered products, their functionalities, properties and legal and regulatory requirements.

BT/ TS degree in electronics.

Experience in similar field for 1 to 2 years
Continuous training is a must in order to increase his knowledge & follow up on all updates related to international standards.

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