Junior Customer Service Representative | Beirut

Beirut
On demand
Posted on June 14, 2019 - 2 months ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Salary
Unspecified
Gender
Both
Employee
Full-Time Employee
Description

Junior Customer Service Representative | Beirut

- Department: Costumer Service
- Job Status: Full Timer
- Working Hours: Monday till Friday from 9:00 am till 6:00 pm
Saturdays from 9:00 am till 2:00 pm
- Location: Warehouse - Mar Roukoz

SCOPE OF THE JOB

The Junior Customer Service Representative is responsible for identifying and attracting potential customers while providing highest level of customer service standards.



KEY RESPONSIBILITIES

- Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.


- Identify and assess clients’ needs in order to achieve high level of customer satisfaction.


- Build sustainable relationships of trust through open and interactive communication with our customers.


- Provide accurate, valid and complete information by using the right methods/tools.


- Ensure a proper documentation of all customers’ complaints and interactions.


- Follow communication procedures, guidelines and policies.


- Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.


- Possess strong product knowledge, in order to respond to all customers inquires.


- Follow up closely with After Sales Maintenance team, on all repairing items.


- Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
- Perform other duties that are aligned & related to the job scope.



JOB REQUIREMENTS

- Education: High School degree.


- Experience: 0 to 1 year experience in customer service field.


- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.


- Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.

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