Hostess - Al Sultan Brahim Restaurant (Down Town) | Beirut

Beirut
On demand
Posted on May 17, 2019 - 5 months ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Salary
Unspecified
Gender
Female
Employee
Full-Time Employee
Description

Hostess - Al Sultan Brahim Restaurant (Down Town) | Beirut

Role Summary
The Hostess is the first and last person to interact with arriving and leaving restaurant guests.



Main Responsibilities
• Make sure that the hostess desk is organized and ready for operation (telephone, reservation system, etc.

).


• Answer and greet the calling guest in a lively tone mentioning clearly the name of the restaurant.


• Ask for the name of reservation, date of reservation, type of reserved area (indoor or outdoor), number of persons and telephone number, and enter all guest information on the reservation system.


• Make sure whoever calls first for reservation has the priority and whoever comes first is served first.

In case any interference by Owners, the Floor and the Hostesses should be informed before 1 hour of guest arrival to set the new layout.


• Inform Owners of Top VIP reservations (Minister, Prime Minister, etc.

).


• Call the guest for confirmation on their reservation during Sundays, holidays and peak hours.


• Call the guest for confirmation of arrival in case guest exceeds the time of arrival 30 minutes from his/her reservation (especially during Sundays, holidays and peak hours).


• Greet guests with a smile as they arrive the restaurant and ask them about their reservation.


• Check reservation and table number on the reservation system.


• In case of walk-in guest and there is availability in restaurant, the hostess should ask guest of preferred seating (depending on availability).


• In case of walk-in guest and no availability in restaurant, the hostess should register properly the name of the walk-in guest, number of persons and telephone number, and seat him politely in the waiting area.


• Ask guest about coat help during winter and give the guest locker ticket number.


• Ask guest if he/she likes to choose the fish first or escort him/her to the table and then choose the fish.


• Introduce the guest to his server.



• Upon the guest leaving the restaurant, hostess should thank the guest for his/her visit with a smile, offer him/her candies and bit him/her a farewell.


• Maintain detailed knowledge of menu and set menus.



Prerequisites
• Minimum 1 year experience as Hostess in a reputable restaurant.


• Presentable and coquette.


• Able to perform duties which require standing and moving between tables at a fast pace for long hours per day.





Competencies

• Listening Skills
• Communication Skills
• Teamwork
• Detail oriented
• Customer oriented

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