Family Entertainment Center Operation Manager | Beirut

On demand
Posted on March 26, 2019 - 8 months ago - Beirut
On demand

Family Entertainment Center Operation Manager | Beirut

 Responsible of the Entertainement Center 3000 to 3500/ SQM
 Manage (50 employees including Supervisors/ Assistant Manager/ Assistant Supervisors/ Floor Staff & Technical/ F&B & Admin & cashiers.

 Professionally manage & Task staff towards an interactively focused customer service style, motivating these resources to enthusiastically provide for overall customer satisfaction.

 Full responsible of training of all the Entertainment Center Staff
 Full responsible the birthdays events.

 Coached staff in all aspects of company system and operations including customer service standards and product/ centre presentation.

Determine and set employees motivational objectives and following up on their performance.

 Manage the smooth running of the centre to ensure that high standards of customer care, machine operation/ machine maintenance and centre presentation are maintained.

 Ensure that centers runs in a professional manner, with an emphasis placed on guest safety, satisfaction & a fulfilling experience.

 Analyze, identify and report positive/ negative feedback on operations.

 Assist to resolve customer problems or complaints by determining optimal solutions, ensured quest complaints are resolved appropriately, and that appropriated service recovery gestures are made to ensure complete guest satisfaction.

 Responsible of the safety & Security of all staff & customers.

 Oversaw daily operations with daily statisctics reports of the Rides/ Attraction/ Sports/ Redemption & Merchandise items.

 Control all cash issues & ensure that daily takings are checked, logged, reported, banked & double- checked.

 Responsible of all orders, supplies and deliveries and maintain direct contact with all suppliers.

 Coordinate and develop the marketing planning as budgeted
 Prepare monthly reports on the status and performance of the FEC as budgeted
 Performs any other tasks as assigned by management
 Salary Scale: 2500$- 4000$
 Schedule is flexible from Monday till Sunday with one day Off during the week.

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