Junior Customer Service Representative | Beirut

Beirut
On demand
Posted on October 11, 2021 - 9 days ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Function
Other
Employment
Full-time
Description

Junior Customer Service Representative | Beirut

Costumer Service
Full Timer
Monday till Friday from 9:00 am till 6:00 pm
Saturdays from 9:00 am till 2:00 pm
Warehouse - Mar Roukoz

SCOPE OF THE JOB
The Junior Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport’s image.



KEY RESPONSIBILITIES
- Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.


- Identify clients’ needs and report them in order to achieve high level of customer satisfaction.


- Maintain sustainable relationships of trust through open and interactive communication with our customers.


- Provide accurate, valid and complete information by using the right methods/tools.


- Maintain proper documentation of all customers’ complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.


- Follow communication procedures, guidelines and policies.


- Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.


- Possess strong product knowledge, in order to respond to all customers inquires.


- Coordinate closely with After Sales Maintenance team, on all repairing items.


- Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…, and therefore providing all Customer Service dpt.

services.


- Perform other duties that are aligned & related to the job scope.



JOB REQUIREMENTS
- Education: High School degree.


- Experience: 0 to 1 year experience in customer service field.


- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.


- Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.

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