Facilitate International is Hiring Customer Service Representative for its operations in Ghazir (soon moving to Zouk Mosbeh):

Working hours

From 4:00PM till 1:00AM

Duties

•Assigns and Schedules assessments, repairs, recalls, and second* opinions with technicians or owner-operators

•Responsible to call the Point Of Contacts of a work order to inquire about additional information needed prior to dispatch

•Reactively procures new technicians and backups for all work orders

•Is responsible to procure/obtain a detailed description of the situation, a clear plan of action, and a ballpark for costs which we internal refer to as the assessment

•Is responsible to obtain correct specifications, brand, model #, and seriaL# for any piece of part or equipment needed to be ordered

•Prepares the Quote/Proposal/Bid based on the assessment, costs, and contracted charges

•Responsible to obtain before, during, and after pictures as well as a sign off for each site visit

•In some cases the Project coordinator will have to challenge the technician due to insufficient/unacceptable rates or assessment, where the PC is responsible to get a second, third, fourth….

opinion

•Has to update colleagues, clients, and all systems in a proactive manner

•Before closing a work order, the project coordinator is responsible to upload all documentation and cost associated with it for proper invoicing

Skills

• Fluent in English written and speaking

•Customer-centric

•Good Researcher

•Average Technical knowledge

•Solutions-oriented

•Team player

•Can work under pressure

•Accepts constructive criticism