MIS Graduate - Customer Support | Beirut

Beirut
On demand
Posted on May 12, 2022 - 13 days ago - Beirut
Details
Price
On demand
Governorate
Beirut
Area
Function
Computing & IT
Employment
Full-time
Description

MIS Graduate - Customer Support | Beirut

Tasks & Responsibilities:
• Handle direct contact with clients after sale
• Handle customer support appointments and tasks
• Schedule for training with customers and determine the material needed for client training in coordination with management
• Follow up with clients after training to ensure optimal training results
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
• Contact development in case of needed support
• Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
• Computer assembly
• Operating system installation and configuration
• Software installation including IDS and system applications
• Hardware and software troubleshooting
• Antivirus installation, providing Internet connections services and downloads, and follow up
• Visit sites
• Plan and install networks
• Draw and prepare network infrastructure
• Guide and direct technical staff in the customer’s institute
• Test network connectivity
• Install networking hardware and configure related software
• Test network performance
• Insure optimal performance of software at client site
• Warn client about any potential dangers, crashes, or malfunctions related to software and/or hardware
• Send a letter to the customer defining the problem and proposing a solution to confirm in case of modifications
• Modify applications’ reports upon request
• Implement workflow or parts of it and properly follow up on it
• Consultancy related to customers and development

Skills:
• Qualifications BS in Management Information System
• Experience: Preferred one year of experience
• Skills: Web server, Network basis, Windows server, SQL Server, Crystal Report

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